Política de reembolso

Return & Refund Policy

Last Updated: April 13, 2026

We are a professional salon supply distributor, not a big-box retailer. Please read this policy carefully before placing your order. By purchasing from RenPro Beauty, you agree to the terms below.

Return Window

Returns are accepted within 14 days of the delivery date. Requests made after 14 days will not be accepted. No exceptions.

Condition Requirement

To be eligible for a return, items must be:

• Unopened and unused
• In original, sealed packaging
• Accompanied by your order number or proof of purchase

Items that do not meet these conditions will be refused and returned to sender at the customer's expense.

Opened or Used Products — Final Sale

Any product that has been opened, used, or had its seal broken is final sale and cannot be returned under any circumstances. This includes all hair color, developer, treatments, shampoos, conditioners, styling products, and any other professional product. We are a professional distributor — we cannot resell opened products. Please order carefully and confidently.

Tools & Equipment

Brushes, bowls, clips, accessories, and equipment must be returned in original, unopened packaging within the same 14-day window. Any item that shows signs of use will not be accepted.

Damaged or Incorrect Orders

Inspect your order immediately upon delivery. If your order arrives damaged or you received the wrong item, you must contact us within 48 hours of delivery at info@renprobeauty.com with:

• Your order number
• Clear photos of the damage or incorrect item

Claims submitted without photos cannot be processed. If the error is ours, we will ship a replacement to you at no charge — you do not need to return the item.

Return Shipping

If you are returning an eligible item by your own choice, you are responsible for all return shipping costs. We recommend a trackable shipping method. RenPro Beauty is not responsible for items lost or damaged in transit on their way back to us.

Ship approved returns to:
RenPro Beauty
6215 Grand Blvd, New Port Richey, FL 34652

Authorization Required — Do Not Send Without Contacting Us First

You must contact us at info@renprobeauty.com before sending any return. Unauthorized returns will be refused and returned to sender.

Store Credit — No Cash Refunds

RenPro Beauty issues store credit only. We do not refund to the original payment method. Once your return is received and inspected (allow up to 5 business days), a store credit code will be issued to the email address on your account. Store credit does not expire and can be applied to any future order.

Restocking Fee

RenPro Beauty reserves the right to apply a restocking fee on a case-by-case basis for returns that require additional handling or inspection.

Sale Items & Gift Cards

All sale items and gift cards are final sale. No returns or exchanges.

Questions?

Email: info@renprobeauty.com
Phone: 727.232.6467
Store Hours: Mon, Wed, Fri — 9:00 AM to 2:00 PM